Leadership in a Union Environment
LEADERSHIP IN A UNION ENVIRONMENT
A practical workshop to provide leaders with the tools to promote harmony and improve performance in the workplace.
Managing in a union shop has become increasing complex because of the added stakeholders, legislative issues and challenging culture that may have been created. At the same time, front-line managers have the challenge of promoting continuous improvement amid perceptions that they have little power to get the job done effectively.
This skill-laden workshop will be provided by experts in two fields – one addressing the paralegal issues and the other the leadership initiative to ensure success.
Attendees will be provided with the foundation of maintaining an effective and motivated workforce.
- Improve performance while operating within the letter and spirit of the collective agreement
- Understand and apply legal issues relating to union issues
- Operate effectively within the boundaries of your collective agreement
- Make the disciplinary process as painless as possible
- Maintain effective working relationships with union representatives
- Represent the interests of management professionally
- Motivate staff so that the interests of all stakeholders are met
- Deal effectively with poor performers
- Reduce the number of disciplinary actions
LENGTH OF PROGRAM
WHO SHOULD ATTEND
- Managers and front-line supervisors responsible for creating a positive working relationship with unionized workers and for creating a high-performance work
- New human resource staff needing a broad overview of labour relations challenges and solutions
- More senior managers new to a unionized environment
Day 1 Para-legal issues
- Limitations and opportunities in dealing with the Labour Relations Act
- Differences between the private and public sectors
- The collective agreement: articles of importance including scheduling, hours of work, rules of conduct etc.
- The grievance procedure
- Disciplinary issues including just cause, suspension and investigation of facts.
- Dealing with absenteeism: culpable and non-culpable issues
- Programs to reduce absenteeism
- The Human Rights Code. Harassment, discrimination and duty to accommodate.
Day 2 Management Challenges and Opportunities
- The challenge of daily supervision
- Representing management while meeting the needs of staff at the same time
- Breaking the cycle of cynicisms.
- Knowing what it takes to motivate staff.
- The building blocks of high performance
- Setting Expectations and Performance Improvement
- The impact of your expectations on performance
- Changing the performance mindset with challenging S.M.A.R.T goals
- Using measurement to motivate staff and ensure accountability.
- Recognition: limitations and opportunities.
- Dealing with difficult employees: having constructive feedback sessions that doesn’t feel like punishment.
Special features and deliverables.
As part of the program, participants will receive:
- A pragmatic workbook containing over a dozen forms that the supervisor can use to set up a formal performance improvement program
- A copy of Cy Charney’s best selling book, The Instant Manager
- A self evaluation of your leadership style using the DISC instrument