Introducing

Emotional Intelligence: Applied Learning for Leadership Effectiveness

An essential workshop for everyone committed to creating the best possible future.  A practical approach to assist you to  make better use of the energy generated by your emotions, the wisdom of your intuition, and your power to connect effectively with yourself and those around you.

Learn to:

• Develop your leadership ability
• Establish your Emotional Intelligence Quotient
• Benchmark yourself against your peers
• Identify your strengths
• Leverage your strengths to become more effective
• Create an ongoing development plan with your peers

BACKGROUND

EQ will give you all the pieces to move your career and organization into a more vital, successful new way of doing business in times of chaos and opportunity.

Emotional Intelligence...could this be just another fad? Perhaps. But understanding it and the sixteen components will offer you a source of competitive advantage - and an improved quality of life.  Since the publication of the groundbreaking book Emotional Intelligence by Daniel Golemen (1995), academics and consultants have been singing its praise as the key ingredient for success in personal relationships and careers. In fact Goleman considers that Emotional Intelligence accounts for up to 80  % of our success.

By putting all managers through this workshops, you organization will begin to develop an understanding of its Emotional Intelligence capacity, its strengths and weaknesses. And, you'll be able to benchmark yourself collectively and individually against the best.

This training program will start with two fast-paced, skill-packed days. It will give participants the tools that are guaranteed to increase performance. We'll send your managers back to work with action plans that they can put into practice right away.

The process will continue for a year as we will create a program of self-directed learning, tailored for each person, culminating in re-scoring a year later.

TRAINING PROCESS

The training will incorporate state-of-the-art adult education techniques. People will learn by listening, seeing and above all, using hands-on practice. They will also gain from ongoing feedback from their peers and the facilitator. Participants will benefit from an informal, enjoyable learning environment that will encourage active participation and openness.

We will challenge participant to improve their Emotional Intelligence right away. To encourage immediate practice of the skills, they will have the ability to call on us informally at any time for help regarding the use of any tools that they learned in the workshop.

LENGTH OF PROGRAM

2 days

DELIVERABLES

• New skills and practices, which will reinforce your business goals.
• Professional feedback and interpretation of your EQ-i
• Individual action plans.
• Ongoing coaching to encourage and monitor progress.
• Customized workbook with exercises, activities and readings to facilitate continuous individual and collective growth. 

WORKSHOP OBJECTIVES

At the end of this series of workshops, participants will:

• Understand the link between Emotional Intelligence and performance;
• Get feedback on their Emotional Intelligence;
• Identify their strengths and weaknesses;
• Benchmark themselves against their peers;
• Create a plan for their ongoing development;
• Begin a journey of continuous personal development.

TRAINING MODULES

Emotional Intelligence: the background

• Emotional intelligence defined.
• Is Emotional Intelligence new?
• Why Emotional Intelligence attracts so much attention.
• How the new popularity started.

Application of Emotional Intelligence in the workplace

• Why Emotional Intelligence is important to organizations.
• How Emotional Intelligence will contribute to your success
• What Emotional Intelligence is, and is not.
• Measuring Emotional Intelligence using the BarOn EQ-i instrument.
• Reliability and validity of the instrument.
• The 5 dimensions of Emotional Intelligence.
• Fifteen sub-categories defined.
• Detailed analysis by referring to individual questions.

Case Studies in Emotional Intelligence

• The use of Emotional Intelligence and its link to success in sales, management, customer service and other areas.
• Problem solving exercise.

Feedback

• Your organizational EQ.
• Four reactions to your results.
• Your personal EQ-I score.
• Interpretation and personal feedback.

Action planning

• Optional interventions.
• Theories of learning: alternative learning strategies.
• Identifying your learning style.
• Matching your actions to your personal learning style.

Peer Mentoring; a Team Approach to Learning and Development

• Peer Mentoring systems and features.
• Self-directed and conventional learning compared.
• The opportunity to learn in peer teams.
• Review of the tools, including The Portable Mentor and the Lesson Plans.
• The 6 key steps to design and deliver effective team mentoring session.

Translating Theory into Practice

• Creating a development plan: choosing core competencies, setting dates and allocating responsibility.
• Demonstration and evaluation of a peer learning session.
• Individual preparation for their chosen topic.
• Review of individual learning plans.

Getting the Learning Team Started on the Right Foot

• Developing a learning contract.
• Dealing with poor performance.
• Making sure that the skills are put into practice.
• Two checklists to ensure that learning is effective.