Introducing

COACHING AND MENTORING FOR PEAK PERFORMANCE

A practical workshop to help transform managers and supervisors into coaches and mentors.

Learn how to:

• Motivate people
• Set objectives with staff
• Set up a scorecard for people and teams
• Recognize superior performance
• Deal assertively with performance that doesn't meet expectations
• Help employees solve their own problems
• Train employees effectively
• Develop learning plans with employees

BACKGROUND

Great organizations achieve their full potential because they have exceptional people. But few people are born great. Nor are most people exceptional the day they begin work. They become high performers after they have been trained and given the opportunity and encouragement to use their knowledge and skills. With limited resources-time and money-it is becoming increasingly difficult to train people in all the skills that they need. So, organizations need to look at innovative ways to develop their people.

Coaching and mentoring are critical skills that every manager should be engaged in, in order to develop the competencies of their people.

Author and educator Cy Charney, is pleased to offer this skills-laden program. Your participation will enable you to implement a coaching and mentoring system that as transformed the way people are being developed in progressive organizations around the world.

THE WORKSHOP

At this fast paced, skill-laden workshop, you will get the skills, confidence and tools to bring about a revolution in the way people are developed in your organization or work area. Implementation of this Coaching & Mentoring system will make your people more self-reliant, competent and effective. And it will improve operating results and cut costs normally associated with training, significantly.

We'll send you back to work with an action plan that you can put into practice right away!

LENGTH OF PROGRAM

2 days

WHO SHOULD ATTEND

Line manager, interested in developing the skills of their people.

BENEFITS OF ATTENDING

After this workshop participants will be able to:

• Use a variety of coaching skills used by top sports coaches;
• Identify their strengths and weaknesses as a coach & mentor;
• Identify their preferred coaching style and evaluate its appropriateness;
• Learn new ways of coaching people to achieve improved performance;
• Setting challenging goals with their people;
• Use a balanced scorecard to track changes in performance;
• Be able to recognize and reward people in new and innovative ways;
• Deal assertively with performance that does not meet expectations;
• Help people to solve their own problems;
• Develop a learning plan for people that fits with their preferred learning style;
• Empower people to take responsibility for their own learning and career development.

AGENDA

The Manager's Changing Role in Training and Coaching

• The purpose of your organization & your role as coach/mentor.
• The role of the manager in developing people.
• How training impacts on organizational effectiveness.
• Managing, Leading, Coaching and Mentoring compared.

Coaching styles

• Alternative styles of coaching.
• 4 critical elements of the coaching process.
• When to use each style: situational analysis.
• Feedback on your style of coaching
• Is your style appropriate? Adjusting your style to suit the maturity of your people.
• Action planning to make changes.

New Coaching skills

• Setting goals using a balanced scorecard.
• Balancing individual needs with that of the organization.
• Rewarding people for excellence - a new approach to an old problem.
• The challenge of dealing with unacceptable performance without ever having to do a disciplinary interview.
• The top 10 principles of giving constructive feedback.
• How to improve your performance appraisal process.

Introduction to Mentoring

• Mentoring and coaching compared.
• The characteristics of an ideal mentor.
• Opportunities to act as a mentor with your own staff.
• 5 alternative roles for a mentor.
• The top 10 principles mentors use to help their people.

Evaluation of your Coaching and Mentoring Skills

• Having what it takes: self-analysis using the LSI.
• Simulation and the creation of your own development plan.
• 360 degree feedback: comparing perceptions with reality.
• Gap analysis and action planning.

People Development: Training and Learning

• Why develop a learning plan?
• Key elements of a plan.
• Styles of learning alternatives and its impact on the plan.
• Alternative strategies to develop people and maximize their contribution to the organization.

Workplace Simulation

• Developing the observation and feedback skills of the mentor.

SPECIAL FEATURES

As part of the program, participants will receive:

• A pragmatic guidebook containing step-by-step instructions on how to set up your own Coaching & Mentoring system.
• Constructive and objective feedback using four instruments.
• Lots of hand-on practice to coach and mentor.

FEEDBACK FROM PARTICIPANTS OF A YORK UNIVERSITY CLASS, TORONTO MAY 8-9, 2000

"During the 2 days Cy Charney has provided us with a remarkable program!  The logical, simple but complete strategy, tools, and system are an answer to the training and development issues of forward-thinking corporations."

Lynn Cook, Manager, Training, Credential Group, Vancouver, B.C.

"Cy's relaxed style is complemented by his vast knowledge and experience. He is an expert and a great communicator."

FEEDBACK FROM AN IN-HOUSE WORKSHOP IN HUNTSVILLE, ONTARIO, OCTOBER 25-26, 1999

"Excellent, passionate, 'walks the talk'".

"Enjoyed this tremendously. Well presented class."

"Cy, it was a great class."

"Thank you for sharing and giving a wealth of information."

"Cy was excellent. Very enthusiastic, knowledgeable & informative. A great teacher. Lots of humour."

FEEDBACK FROM PARTICIPANTS OF A CLASS AT THE CENTRE FOR ADDICTION AND MENTAL HEALTH, TORONTO, SEPTEMBER 18-19, 2000

"Practical.  More than I had expected. The course was very well structured. Excellent use of class time to plan, commit, develop Peer Training sessions.  It probably wouldn't happen if we were asked to work on it after the course."

"Cy was enthusiastic and passionate."

"It will be immensely useful".

FEEDBACK FROM PARTICIPANTS OF A CLASS AT THE CENTRE FOR MANAGEMENT DEVELOPMENT, UBC,VANCOUVER, BC., OCTOBER, 2000, 

"Lots of information in 2 days. One on one was great."

"Fabulous!"

"Dynamic course covered a lot of areas but put across in a timely manner."

"Cy was very effective & related experiences well."

An e-mail receiver a year after the workshop:

"Using some of your ideas we have the first draft of what I think is a powerful mission statement and set of group goals/desired results. The process was  energizing and renewing. Next step individual goals. I continue to find the material you shared with us extremely inspiring and useful.