| Key-note Presentations |
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Delivered recently by Cy Charney "THE LEADERSHIP CONUNDRUM" "INSPIRATIONAL CUSTOMER SERVICE" "LEADING PROFESSIONAL TEAMS" Feedback: "Thank you so much for your presentation. It was great - lots of good practical content, lots of engagement, and lots of humour. I've got some of the evaluations back, and 19% rated you a 4 out of 5, and 78% gave you a 5 - pretty impressive! You helphed make it what people have uniformly described as our best leadership conference yet." "THE CONTINUOUS IMPROVEMENT CONUNDRUM" Feedback: On the question: "The information relates to my job tasks", the score was 4.5 out of 5. "CLIENTS, PARENTS AND COMMUNICATIONS" The presentation covered the challenges associated with treating parents of the students as clients, and the methods of successfully communicating with them. Rated highly effective and by one teacher, "The best presentation that we have ever had." "CREATING A HIGH-PERFORMANCE CULTURE USING A BALANCED SCORECARD" Comments from the written feedback sheets: "Absolutely fabulous." "BEYOND THE BOTTOM LINE" Delivered to the International Society of Productivity Improvement, Vancouver, March 14, 2002. This presentation covered innovative strategies that would help improve the performance of people in organizations. Part of the session included a 45 minute Drum Circle to give participants the ability to experience true teamwork. Feedback: "Thanks, thanks, and ever thanks. I'm quoting Shakespeare in the subject line - but the sentiment suits! Thanks again for your work in the seminar yesterday. You were right when you said there is nothing worse than training a group of trainers. When I attend seminars, I often find that I learn the same thing over and over again -that I could be delivering this same material myself, and doing it much better. Not so with you my friend! What a joy to take part in a presentation in which one truly discovers new horizons and gains insights that are immediately applicable. Your style of presentation is a manifestation of the integrity and sincerity you demonstrate in your work, and more importantly a product of the same principles by which you live your life. The addition of the drumming to your presentation as an experiential anchor for the metaphor of team work and leadership is truly inspired. Friends have attempted to involve me in drumming. Although I've been very interested in it, I've never actually made the time and committed to doing it. I think yesterday may have tipped the scales for me in that respect - so I thank you for that as well. Weston McMillan "THE HUMAN FACTOR IN CHILDREN'S SERVICES" Delivered to the Ontario Association of Child Aid Societies, Toronto, May 2, 2000 Feedback: "Your contribution as Tuesday Luncheon Speaker set a positive, energetic tone to the conference." Dianne Cresswell, Manager of Communications, Ontario Association of Children's Aid Societies "EMPOWERED LEARNING" Delivered to the Society for International Training and Communications, Toronto, June 15, 2000 Feedback: "Wonderful! You were inspiring." Brenda Eckstein, President ITC. This email address is being protected from spam bots, you need Javascript enabled to view it "QUALITY SERVICE IN THE PUBLIC SECTOR" This presentation covered the importance and strategies of becoming increasingly customer oriented. We examined the key components of a successful customer service strategy, giving time for the participants to examine the model and to identify the organization's strengths and weaknesses using it. Finally, plans were drawn up, based on the input of problem-solving teams, to address key issues. Delivered to the management of the Office of Economic Policy of the government of Ontario. Toronto, June 22, 2000. Bonnie Lemcke (416) 325-0765, This email address is being protected from spam bots, you need Javascript enabled to view it "SURVIVING MERGERS AND ACQUISITIONS" The presentation to the Pharmaceutical Sciences Group will deal with survival strategies during times of rapid change. Delivered in St. Catharines, Ontario on October 24, 2000. For more information, contact Dr. Helen Galet This email address is being protected from spam bots, you need Javascript enabled to view it "COACHING AND MENTORING FOR PEAK PERFORMANCE" Delivered to the York University's Business and Professional Alliance. Toronto February 21, 2001. The talk covered 3 strategies to unlock the potential of people in organizations: Coaching, Mentoring & Team Self-Directed Learning (Peer Mentoring) Feedback: "The talk was inspirational. We hope you'll come back again and again." Marie-Therese Chaput, MLS, Director of Development, York University. "The feedback was very positive. You certainly captured everyone's attention. I thought your analogy of a baseball team and teamwork at the office was great and very easy to relate to." Helen Gross, Development Officer, York Business & Professional Alliance This email address is being protected from spam bots, you need Javascript enabled to view it "BEYOND THE BOTTOM LINE" Delivered to The Human Resource Association of Israel, Tel Aviv, June 14, 2000. Feedback: "You were the star of the entire conference" Nava Eldar, Conference organizer. This email address is being protected from spam bots, you need Javascript enabled to view it "Your presentation truly made a difference in my life. Especially that that you have taken the time to share your experience and valuable experience with us at the end of the seminar." Natascha Stecket. This email address is being protected from spam bots, you need Javascript enabled to view it "In every conference I go I usually find at most one lecture that made it worth-coming (usually none). After your lecture on measuring training outcomes, on 16/6/2000 in Israel, I went directly home (even skipped dinner), because I knew that I just heard the one lecture that will improve what I'm doing, and there was no need staying anymore. I admit, it's the 1st time I see a measuring method that's simple enough but still looks promising and useful - especially because it comes from the people and not from the manager." Adar Weidman This email address is being protected from spam bots, you need Javascript enabled to view it "I'd like to thank you for the 2 great lectures I've heard from you. It was exciting to attend such a demonstration of enlightenment, humor, good training and practicability - and all in one." Shulamit Kupchik. This email address is being protected from spam bots, you need Javascript enabled to view it |